Terms & Conditions
RESERVATION DEPOSIT:
A Reservation Deposit of CAD $500 is required at time of booking. The receipt of this deposit does not imply acceptance of the booking by Base Camp Adventure Rentals (Base Camp). Only when the booking has been confirmed in writing by Base Camp will the reservation be considered binding. Payment of the rental deposit implies agreement with these Terms. Terms may change without notice. The Reservation Deposit will be applied towards your final payment.
PAYMENTS:
Full payment of all rental charges are due upon PICKUP of the vehicle. This must be paid in Canadian Dollars (CAD) by Cash, or electronic bank transfer. Sorry, no personal cheques can be accepted. THERE WILL BE NO REFUNDS FOR LATE PICKUP OR EARLY RETURN.
CANCELLATION POLICY:
All cancellations must be in writing. For cancellations made more than 60 days prior to the scheduled date of departure 50% of the Reservation Deposit shall be forfeited. Cancellations made less than 60 days prior to the date of departure forfeit the entire Reservation Deposit. Cancellations made within 7 days of the rental start date must pay the entire rental fee. Base Camp reserves the right to cancel or move bookings with 10-day notice, and if forced to do so will refund the entirety of the Reservation Deposit. Base Camp is not liable for any other costs associated with a cancellation as it is the responsibility of the Renter to ensure they have adequate travel insurance to cover any unforeseen circumstances. For no-shows, the full Rental Fee shall be forfeited. In the event a van suffers a mechanical failure and we are unable to offer you a van upon pick up Base Camp bares no charges occur with cancellations of trips.
SECURITY DEPOSIT:
Base Camp requires an additional charge of $1000 on your credit card to serve as a security deposit for each rental. Therefore you hereby authorize Base Camp to expend such bond to cover costs associated with expenses resulting from any accidents and incidental costs. The expenditure is applicable regardless of fault and must be paid at the time which the accident report is completed. If you are successful in recovering the costs of damages from the Third party, Base Camp will refund the expenses. It is the Renters responsibility to pay for anything not covered by the bond or insurance. The bond will be released once the vehicle is returned less any damage, loss of equipment, extra-cleaning, refueling and extra day’s fees.
DRIVERS LICENSE REQUIREMENTS:
Only drivers who are 21 years of age, have provided their name in print along with a corresponding valid drivers license, and their signature agreeing to the Terms & Conditions, are permitted to drive. Persons who have been convicted of, or are facing pending charges to any offence related to Impaired Driving under the Criminal Code are not permitted to drive. Base Camp requires an International driver license for our overseas renters. All drivers and their drivers licenses must be present at the time of vehicle pick up.
VEHICLE PICK UP AND RETURN:
All pick-ups and drop-offs will occur at Base Camp headquarters.
Prices are based on 24-hour period. Pick-up & Drop-off – Vans will be made available for departure at 2pm on your rental day, and must be returned by 11am on your return day. There are no refunds for early returns. The van will be handed over in clean condition and sound working order. You will be expected to return the van with a full tank of gas. Vans must be returned to the Base Camp shop unless alternate arrangements have been made in advance. Failure to return rental van allows Base Camp to expend the Security Deposit to cover costs of retrieval. Failure of the renter to return the vehicle at agreed upon time and date will be considered by Base Camp as abandoned or reported as stolen and reported to the authorities. There is a $50 late fee if returned after 11am, and a $150 charge if returned after 2pm unless agreed upon in writing.
PETS:
Pets are permitted provided arrangements have been made at the time of booking. A $100 cleaning fee applies to each rental regardless of the length of the rental period. Any damage to vehicle upholstery by pets will result in a damage charge of $500.
SMOKING and vaping:
Smoking of any kind and Vaping are not permitted inside the vans. Violation of this rule is subject to a $500 cleaning charge.
travel restricted areas:
Base Camp promotes travel and exploration of Vancouver Island and its surrounding islands (Discovery, Gulf, etc.). Our insurance policy reflects our mission in terms of vehicle recovery. Renters agree to acknowledge regardless of fault Base Camp will not bear costs related to van repossession any place off Vancouver Island in event of incident where a replacement vehicle is needed. All tow, freight, and shipping charges related in the transport of a van to Vancouver Island is deemed responsibility of the Renter. Once on Vancouver Island, Base Camp will cover transportation of the van back to Base Camp HQ. Inspection and diagnosis of van malfunction upon return does not reflect the transportation costs related to acquiring van from location of incident. Any charges related to van failure will be settled in a separate instance. All driving must be done on paved roads unless routes have been explicitly approved in writing by Base Camp. Any driving done on unpaved roads constituting materials such as gravel, sand, mud, snow or other natural surfaces will be considered ‘off road’ and not allowed. The Renter is liable for any damages to vehicle, tires, towing charges and other expenses as a result of a breakdown associated with operating in these areas. A daily limit of 150 Km per day is permitted for the vans and every KM thereafter is $0.35.
insurance:
All vans have standard ICBC vehicle insurance covering Collision, Third Party Liability and Fire/Theft/Vandalism. The deductible is $1000 and the renters are responsible for the deductible in the event of an at-fault accident or other incident.
mechanical problems:
In the event of mechanical problems or accidents please contact us right away. We will do everything we can to get you back on the road quickly. On rare occasions when time in lost due to mechanical problems Renter(s) will be credited time at a later date.
road side safety:
We make sure to do the full mechanical and safety inspection of every vehicle before it goes on the road. On occasions there are mechanical problems or accidents may occur during a rental. If the problem occurs due to mechanical breakdown due to usual causes of wear and tear, Base Camp will bear all the charges of repair. Or, if any breakdown/ accident happen due to the renter at fault then the renter will bear all charges of repair/towing. However, in both cases we will do our best to get you back on the road safely as soon as possible.
TERMS AND CONDITIONS MAY BE SUBJECT TO CHANGE AT ANY TIME.